Fieldforce's core competency is the project management of field based staff over large areas to perform high volume work to world's best practice.

Our total project management offering to clients reduces their cost and involvement in the projects as we manage everything from workforce and data management through to customer notification and interaction.

This incudes:

• Mail-Out notifications to customers
• Call Centre for customer enquires
• Workforce
• Training and Induction
• Asbestos awareness and training
• Data Management
• Asset Management
• Testing
• Auditing
• Commissioning
• Reporting
• Client access to web based project information

Call Centre

Utilising state of the art call centre systems and software, Fieldforce manages dedicated call centre operations as part of our total project management offering. Our Call Centre is dedicated to the services we offer to the market including:

• Retrofit
• Environment and Conservation
• Meter Roll-Out Programs

Our national call centre located at North Ryde is the hub for customer contact including inbound, outbound and customer service. Customised scripts can de developed to suit the needs of the project, which are then utilised by our experienced, trained and dedicated staff

We provide fully automated monthly reporting to our clients showing:

• Average time to answer
• Abandonment rates
• Average call times
• Take-up rates