Metering solutions

Fieldforce are the Australian leader in water, gas and electricity meter-reading, with over 17 million meters read per year at the height of activity. We conduct scheduled reads, high demand monthly reads, and special request reads. In addition, we also offer disconnecting and reconnecting services including pole-top disconnection and reconnection by our specially trained staff.

Meter reading

Alongside standard meter reading, Fieldforce staff also have the capability to install and monitor the technology to remotely read meters, with information also able to be sent directly back to the client. We also offer sub-metering services, meter replacement, and fault notification. Recently, we've been engaged in several meter surveys for our clients too, reporting back about various electrical board/meter characteristics to give the client organisation accurate data about their customer's hardware.

In addition, we're also proud to have pioneered the first multi-read in Australia, combining three utilities into the one reading. Our field team collect and combine the data, then split it and send it back to the individual utilities. The significant increase in efficiency leads to obvious cost advantages.

We pride ourselves on our quality and meter-reading performance

Fieldforce prides itself on several key areas in meter reading. Firstly, our quality. We consistently outperform our competitors in all meter-reading KPIs (no-read, errors, timeliness). This can be tied to our second strength, our high staff retention rate. Our people work under excellent conditions, have extensive training, and are passionately engaged with our company mission. We also have ISO accreditation as testimony to our company's commitment to operating with the highest standards.

In fact, we've always been that way. Since we started meter-reading when we launched nearly 20 years ago, it's been our vision to become the industry leader through quality service both in the field and in the management of each program. Our commitment to excellence and our ever-growing expertise has seen us engaged to read/replace almost 250 million meters over this period.

Warranty and Replacement

Fieldforce manages large-scale in-home gas regulator replacement for Jemena, offering a complete end-to-end solution. Jemena conducted a direct mail campaign to their clients which was integrated into our call centre solution, from which we handle both inbound and outbound calls. We then dispatch registered plumbers to conduct the regulator replacement.

We keep Jemena up-to-date with our progress by providing weekly data around number of calls made, replacements completed, and forecast demand for the following week. Our internal systems are also integrated into the client's, allowing them to track installations from their end. Overall, the client is so impressed with our performance across all aspects of the program that they doubled its duration from five months to ten to allow for greater reach to more of their customers.